Fiddler's Elbow
811 Rattlesnake Bridge Road - Bedminster, NJ

Monday, August 14, 2023

Schedule of Events

11:00 A.M. - REGISTRATION AND DRIVING RANGE OPEN

11:30 A.M. - NETWORKING LUNCH
12:30 P.M. - SHOTGUN START

5:00 P.M. - 7:00 P.M.- NETWORKING RECEPTION   

Pricing

MEMBER: $405
NON-MEMBER: $605
NETWORKING RECEPTION ONLY: $175

The golf tournament registration fee includes greens fee, cart, locker fee, usage of range, lunch, course refreshments, prizes, and networking reception.

Thank you to our Sponsors

Cancellation Policy: Refunds will be given for event cancellations up until July 25th. After July 25th, Substitutions are welcome.

Universal Banker Certification Program
August 10-11, 2023
10:00 a.m. - 5:00 p.m.
Virtual via Zoom

Member: $505

With reduced in-branch transactions, customer visits, and rapidly progressing technology, traditional retail banking functions are becoming obsolete. No longer can your front-line team say, “It’s not my job!”

While the front-line banking team is shifting to a multi-tasking, "universal" banker role, today’s bank customer base is shifting from the traditional, twice-a-week visit model to a quick response, electronic banking-based relationship model.

This two-day certification program focuses on the essentials for today’s Universal Banker in providing exceptional service, making referrals, and building profitable relationships. The program is packaged full of checklists, job aids, examples, and "real-world situations.

Audience: All retail employees in customer contact positions

 
       Objectives:

• Understanding the Changing Role of Retail Banking
• Defining and Developing the Universal Banker
• Professionalism for Today's Bankers
• Speaking the Customer Language: Communicating for Results
• Becoming the One Source for the Exceptional Customer Experience
• Moving from Order Taker to Relationship Banker
• Maximizing the Customer On-Boarding Process
• Making Referrals as Simple as A-B-C
• Building Customer Loyalty
• Networking and Ambassadorship
• Meeting the Specific Generational Needs of Today’s Customers
• Effectively Managing Difficult Customer Situations
• Handling Transactions Efficiently and In Compliance
• Managing time, planning ahead, and setting priorities
• And more…
  
  Benefits:
  
  
• An investment in developing “best practices” for your bank’s retail network.
• An educational resource for training and career development, and retention.
• Recognition and opportunities for front-line team members.
• A foundation builder for banking schools.
• A commitment to successful, profitable, efficient, and effective retail banking
  network 

Join NJBankers' Fight Against Hunger campaign. More than 650,000 people in our state are food insecure, including over 175,000 kids. CFBNJ supplied enough food for over 85 million meals to neighbors facing hunger last year, along with, 35 million pounds of fresh produce to support healthy lifestyles.  

We are excited to announce two new Fighting Hunger packages now being offered: "Fighting Hunger Heroes" and "Fighting Hunger Allies." Each package provides dedicated recognition for your institution. Your generosity makes a remarkable impact on the lives of children, families and seniors in our communities. Don't miss this opportunity to help those in need. Together we can make a difference! 

Any questions please contact John Mangini at jmangini@njbankers.com