Universal Banker Certification Program August 10-11, 2023 10:00 a.m. - 5:00 p.m. Virtual via Zoom Member: $505
With reduced in-branch transactions, customer visits, and rapidly progressing technology, traditional retail banking functions are becoming obsolete. No longer can your front-line team say, “It’s not my job!”
While the front-line banking team is shifting to a multi-tasking, "universal" banker role, today’s bank customer base is shifting from the traditional, twice-a-week visit model to a quick response, electronic banking-based relationship model.
This two-day certification program focuses on the essentials for today’s Universal Banker in providing exceptional service, making referrals, and building profitable relationships. The program is packaged full of checklists, job aids, examples, and "real-world situations.
Audience: All retail employees in customer contact positions
Objectives:
Understanding the Changing Role of Retail Banking
Defining and Developing the Universal Banker
Professionalism for Today's Bankers
Speaking the Customer Language: Communicating for Results
Becoming the One Source for the Exceptional Customer Experience
Moving from Order Taker to Relationship Banker
Maximizing the Customer On-Boarding Process
Making Referrals as Simple as A-B-C
Building Customer Loyalty
Networking and Ambassadorship
Meeting the Specific Generational Needs of Today’s Customers
Although the recent Supreme Court ruling on Affirmation Action does not address hiring or employment practices, there are many implications for employers who are now looking to revamp their diversity, equity, and inclusion programs.
Attendees of these webinar will gain a deeper understanding of the Supreme Court Ruling related to affirmative action and religious accommodations, and what it means for your bank. Learn how to comply with legal requirements while maintaining a commitment to diversity and inclusion, and discover why a distinct recruiting initiative is necessary for promoting diversity.
Back in Atlantic City! NJBankers Human Resources Conference will provide HR professionals new tools, tips, and resources to drive innovation and embrace change at your organization. Attendees will:
Understand the business value of wellbeing in the workplace
Gain new insights into the talent acquisition landscape
Learn how to develop mid-career professionals
Understand implications of the Pay Transparency Law
Hear a panel of bankers share best strategies for effective Hybrid Work Policies
Registration Fees:
• Member Registration: $399
• Non-Member Registration: $700 per person
The Registration Fee includes Monday’s Welcome Reception and Tuesday’s Breakfast, Lunch, Networking Breaks and General Session.
Liquidity is top of mind for most community banks right now. That’s why QwickRate is offering a webinar tour of their CD Marketplace. They’ll show you how it can help your bank with direct connections to over 3,000 institutions to raise non-brokered deposits and diversify funding—without affecting your local relationships. No transaction fees. They’ll also discuss how their Marketplace tools make the entire process easy for you, such as rate setting tools to help better manage cost of funds.
Join NJBankers' Fight Against Hunger campaign. More than 650,000 people in our state are food insecure, including over 175,000 kids. CFBNJ supplied enough food for over 85 million meals to neighbors facing hunger last year, along with, 35 million pounds of fresh produce to support healthy lifestyles.
We are excited to announce two new Fighting Hunger packages now being offered: "Fighting Hunger Heroes" and "Fighting Hunger Allies." Each package provides dedicated recognition for your institution. Your generosity makes a remarkable impact on the lives of children, families and seniors in our communities. Don't miss this opportunity to help those in need. Together we can make a difference!
To ensure delivery of the New Jersey Bankers Connections, please add "info@njbankers.com" to your email address book or Safe Sender List. If you are still having problems receiving our communications, see our white-listing page for more details: White-listing page
New Jersey Bankers Association, 411 North Avenue East, Cranford, NJ 07016, (908) 272-8500
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